Technical Account Manager

Technical Account Manager

Location: Farnborough
Security Clearance: DV Cleared (essential)
IR35 Status: Inside IR35
Contract Duration: To be confirmed

Role Overview

The Technical Account Manager (TAM) is responsible for the end-to-end delivery of infrastructure services within a secure, high-profile client environment. Based on-site in Hampshire, the role involves close collaboration with defence and public sector customers.

This position requires a strong technical leader with proven delivery management experience, capable of acting as a trusted client advisor while ensuring operational excellence across complex service environments.

Key Responsibilities

Client Engagement

• Build and maintain trusted advisor relationships with senior client stakeholders
• Translate client strategic objectives into effective delivery outcomes
• Act as the primary escalation point for complex service or delivery issues

Operational Excellence

• Drive service improvement through automation, innovation, and data-led insights
• Proactively resolve service issues and implement long-term solutions
• Champion best practices, lean methodologies, and modern technologies

Commercial & Strategic Impact

• Support account growth through service expansion and capability development
• Manage budgets, forecasting, and financial performance
• Balance operational delivery with long-term strategic account objectives

Required Skills & Experience

• Proven experience in Technical Account Management within large, complex environments
• Strong background in infrastructure or managed services
• Experience engaging with executive-level stakeholders as a trusted advisor
• Strong financial management skills, including budgeting and forecasting
• Ability to influence senior internal and external stakeholders
• Track record of driving operational excellence and continuous improvement
• Excellent communication, stakeholder management, and problem-solving skills

Security & Location Requirements

• This is a fully site-based role in Hampshire
• Candidates must hold current DV (Developed Vetting) clearance (mandatory)

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